Change of mind
We want you to love your purchase, but if you change your mind you can return most unused or unwanted items purchased online, as long as you have your receipt or proof of purchase. You can return items to Spacelogic via post or by using a courier, with return freight/postage costs being paid for by you, the client.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
If you have changed your mind, we may offer you an exchange or refund provided that the exchange or refund
- is made within 30 days of purchase; and
- you are able to provide satisfactory proof of purchase (see below); and
- the merchandise is in saleable condition, that is it is unused with all original packaging and/or tags attached
Our team members will assess the item to determine whether a refund or exchange will be offered in accordance with our Returns Policy. Please note that delivery and packaging costs are non-refundable for change of mind returns.
Sales to individuals who Spacelogic believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.
To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Spacelogic may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
Proof of purchase
Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind:
- Tax Invoice (order confirmations will not be accepted)
- Packing slip included in all online purchases
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from Spacelogic. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty or defective, you may reject the item and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Where an item is damaged through misuse, neglect or abnormal use, Spacelogic will not provide a refund, exchange or repair.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value
- You are also entitled to be compensated for any other reasonably foreseeable loss or damage
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Spacelogic will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay).